Website: www.fivefields.life

This Privacy Policy explains how Five Fields ("we," "us," "our," or "Company") collects, uses, discloses, and safeguards your information when you visit our website www.fivefields.life (the "Website") and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Website.

1. Information We Collect

1.1 Information You Provide Directly

Contact Information

  • Name, email address, phone number

  • Property preferences and requirements

  • Budget range and location interests

  • Investment timeline and goals

How You Provide It

  • Contact forms and inquiry submissions

  • Email correspondence

  • Phone calls and meetings

  • Newsletter signups

  • Property viewing requests

Payment Information

  • Credit/debit card details (processed securely through third-party payment gateways)

  • Billing address and transaction history

Communications

  • Messages you send to us

  • Feedback, reviews, and testimonials

  • Responses to surveys or questionnaires

1.2 Information Collected Automatically

Device Information

  • IP address and device identifier

  • Browser type and operating system

  • Device model and settings

  • Mobile network information

Usage Information

  • Pages visited and time spent on each page

  • Links clicked and interactions with content

  • Search queries entered on our Website

  • Referral source (how you found us)

  • Scroll depth and heatmap data

Location Information

  • Approximate location based on IP address (city/region level, not precise)

  • GPS location only if you explicitly grant permission

Cookies & Tracking Technologies

  • Cookie identifiers and preferences

  • Pixel tags and web beacons

  • Local storage and session storage data

2. How We Use Your Information

2.1 Primary Purposes

We use your information to:

Service Delivery

  • Respond to your inquiries and provide property recommendations

  • Process viewing requests and bookings

  • Send property alerts matching your criteria

  • Facilitate property transactions

  • Provide customer support

Communication

  • Send newsletters and market updates

  • Notify you of new properties or opportunities

  • Follow up on inquiries

  • Send transactional emails (confirmations, receipts)

Marketing & Personalization

  • Customize your Website experience

  • Recommend relevant properties

  • Send promotional content (with your consent)

  • Conduct market research and surveys

Analytics & Improvement

  • Analyze Website usage patterns

  • Identify technical issues and errors

  • Optimize Website performance and user experience

  • Conduct A/B testing

Legal & Compliance

  • Comply with legal obligations

  • Prevent fraud and abuse

  • Protect our rights and security

  • Enforce our Terms of Service

2.2 Legitimate Interests

We process your information based on our legitimate business interests:

  • Improving our services and Website

  • Marketing our properties and services

  • Protecting against fraud and legal claims

  • Analyzing business performance

3. Legal Basis for Processing (GDPR)

For EU/UK residents, we process your personal data based on:

  • Consent: When you submit a form or opt into communications

  • Contract: To fulfill services you've requested

  • Legal Obligation: To comply with laws and regulations

  • Legitimate Interests: To improve services, prevent fraud, and conduct analytics

  • Vital Interests: To protect health and safety in emergencies

4. How We Share Your Information

4.1 Service Providers

We share information with trusted third parties who assist us:

  • Payment Processors: Razorpay, Stripe (payment processing)

  • Email Marketing Platforms: Mailchimp, ConvertKit (newsletters and communications)

  • CRM Systems: HubSpot, Salesforce (managing client relationships)

  • Analytics Tools: Google Analytics, Hotjar (usage analysis)

  • Advertising Platforms: Google Ads, Meta (remarketing and targeting)

  • Cloud Hosting: AWS, Google Cloud (data storage and security)

4.2 Property Partners & Developers

With your consent, we may share your property preferences and contact information with:

  • Property developers for relevant project updates

  • Co-brokers or partner agents for transaction purposes

  • Legal and financial advisors (as needed for transactions)

4.3 Legal Requirements

We may disclose information when:

  • Required by law or court order

  • Necessary to protect our legal rights

  • Preventing fraud or illegal activity

  • Protecting the safety of users or the public

4.4 Business Transfers

If Five Fields is involved in a merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

4.5 Aggregated & De-Identified Data

We may share aggregated, anonymized data (market trends, statistical insights) with third parties for analytics and marketing purposes. This data cannot identify you.

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

  • Contact Information: Retained for the duration of our business relationship plus 3 years (for tax/legal compliance)

  • Transaction Records: Retained for 7 years (per regulatory requirements)

  • Marketing Communications: Retained until you unsubscribe

  • Analytics Data: Typically 2 years

  • Cookies: Varies by type (see Cookie Policy)

If you request deletion, we will remove your data within 30 days, except where retention is required by law.

6. Your Privacy Rights

6.1 For EU/UK Residents (GDPR)

You have the following rights:

  • Right of Access: Obtain a copy of your personal data we hold

  • Right to Rectification: Correct inaccurate or incomplete information

  • Right to Erasure: Request deletion of your data (right to be forgotten)

  • Right to Restrict Processing: Limit how we use your information

  • Right to Data Portability: Receive your data in a structured, portable format

  • Right to Object: Oppose processing for marketing, profiling, or legitimate interests

  • Right to Withdraw Consent: Withdraw consent at any time without affecting past processing

  • Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise any of these rights, contact us at info@fivefields.life with your request and proof of identity.

6.2 For California Residents (CCPA/CPRA)

You have the right to:

  • Know: Request what personal information we collect and how we use it

  • Delete: Request deletion of personal information we've collected (with limited exceptions)

  • Opt-Out: Opt out of the "sale" or "sharing" of personal information for targeted advertising

  • Correct: Request correction of inaccurate personal information

  • Limit Use: Limit our use of sensitive personal information

  • Non-Discrimination: Receive non-discriminatory treatment for exercising your rights

Submit requests via email to info@fivefields.life or by visiting our Data Rights Request Form.

6.3 For India Residents

Under India's Digital Personal Data Protection Act (when effective), you have rights to:

  • Access your personal data

  • Correct or update inaccurate information

  • Request erasure under certain conditions

  • Withdraw consent for processing

Contact us to exercise these rights.

7. Data Security

7.1 Security Measures

We implement industry-standard security measures to protect your information:

  • Encryption: SSL/TLS encryption for data in transit

  • Access Controls: Limited access to personal data (need-to-know basis)

  • Firewalls & Intrusion Detection: Multi-layer network security

  • Regular Audits: Security assessments and vulnerability testing

  • Staff Training: Employee data protection and privacy training

  • Data Breach Response: Incident response plan and 72-hour notification protocol

7.2 Limitations

While we take security seriously, no system is completely secure. We cannot guarantee absolute security of your information. You are responsible for keeping your passwords and account information confidential.

8. Third-Party Links & External Websites

Our Website may contain links to third-party websites, social media platforms, and external services. We are not responsible for the privacy practices or content of these external sites.

When you click a third-party link, you leave our Website, and this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party website before providing your information.

9. Cookies & Tracking Technologies

Please refer to our separate Cookie Policy for detailed information about how we use cookies and similar tracking technologies.

10. Marketing Communications & Opt-Out

10.1 Opting In

When you provide your email address or phone number, you consent to receive:

  • Property recommendations

  • Market updates and newsletters

  • Promotional content

  • Service announcements

10.2 Opting Out

You can unsubscribe or opt out at any time by:

  • Clicking the "Unsubscribe" link in our emails

  • Contacting us at info@fivefields.life

  • Updating your preferences on our Website

  • Sending an SMS "STOP" message to opt out of SMS communications

Please allow 5–7 business days for opt-out requests to be processed. We will continue sending transactional emails (confirmations, receipts) even if you opt out of marketing.

11. Children's Privacy

Our Website is not intended for children under 18 years of age, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will promptly delete such information and terminate the child's account.

If you believe we have collected information from a child, please contact us immediately at info@fivefields.life.

12. International Data Transfers

Five Fields is based in India. If you access our Website from the EU, UK, US, or other countries, your information may be transferred to, stored in, and processed in India and other countries.

By using our Website, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws. We implement Standard Contractual Clauses and other safeguards to ensure adequate protection.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of material changes by:

  • Posting the revised policy on our Website

  • Updating the "Last Updated" date

  • Sending you a notification email (for significant changes)

Your continued use of the Website following the posting of revised terms constitutes your acceptance of the changes.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how we handle your information, please contact us:

Five Fields